Return & Exchange Policy
In order to ensure your rights when purchasing products at Henry Le Design and improve the quality of after-sales service, we will support you to exchange a new product of the same type if the product has a problem due to a manufacturing error.
Payments Policy
- The product is returned due to a defect due to the supplier not meeting the requirements of the contract.
- The product is returned within the warranty period or a defect is discovered during the delivery process of that order.
- The product must be returned with its original packaging and complete with all accessories.
Cases where the product cannot be returned
- You want to change the type or model of the product.
- User error.
- No external defects (scratches, dents, distortions, breakage, chips, etc.) are accepted when the customer has completed the product delivery.